How to Contact Facebook
Five Methods:Contacting Facebook Contact Facebook via the Better Business
BureauRecovering a Disabled AccountRecovering Your PasswordReporting
IssuesCommunity Q&A
Unfortunately, Facebook does not offer any live support – you can't call
or email Facebook to get help with your account. However, you may be
able to resolve an issue relating to your account with some of the
methods outlined in this article.There are several reasons you may need
to contact Facebook. These can include having your account hacked,
having your account canceled without your approval, wanting to contact
the sales department about advertising, and so on. While Facebook phone number that you can call, it's a mostly automated service mainly
designed for sales and law enforcement. If you need support with your
Facebook account, you'll want to turn to the Help Center. You can use
the Help Center to recover a disabled account. If you've forgotten your
password, Facebook has a tool for resetting it.
Contacting Facebook. Call Facebook at (844) 762-8448. You'll be greeted by an automated menu to process your call.
Method1 Contacting Facebook
1 Call Facebook at (844) 762-8448. You'll be greeted by an automated menu to process your call. Facebook doesn't offer any human support over the phone, but will provide instructions on how to access the Help Center to get your question answered.
2 Go to the Help Center. Most questions will be answered through the Help Center. Click the downward arrow next to the lock symbol on the status bar on Facebook. Select “Help” from the menu. • Once you click “Help,” another menu will appear. Click “Visit the Help Center.”
3 Type a basic question in the search box. This search box is at the top of the help center’s home page. Type a keyword or an entire question. Many questions can be answered without having to send an email or report an issue. Some typical questions are: • "How do I create a page?"[1] • "How do I post a status update?"[2] • "What does the Custom privacy setting mean?"[3] 4 Visit the Help Community if you can't find an answer. Because Facebook does not offer phone or human technical support, the Help Community is the only way to contact Facebook. On the left hand side of the Help Center home page, there is a list of links. Click “Help Community.” • The Help Community is not a technical support service, and you are not guaranteed to be able to contact a Facebook employee. You will likely be able to find the answers you need with the help of other users in the Help Community.
5 Ask a question of the Help Community. On the “Help Community” home page, there is a button on the upper right side that says “Ask a Question.” Click “Ask a Question.” This will redirect you to a page where you can type in your question. After you have typed in your question, click “Next.”
6 Check existing questions for answers. You will see a list of questions related to yours. See if your questions has been asked before. If so, click the link. • Read the answer to the related question. If the existing help page answers your question, there is no need to keep searching.
7 Ask a new question. If you still have a question, click “My Question is New.” This will allow you to post a new question that you can hopefully get an answer to.
8 Add details to your question. Be specific when asking Facebook a question. Include anything you think is related to answering your inquiry. For example, if you’re asking a question about a page, include the page name.
9 Wait for a response. Because the Help Community is not a live chat, you may have to wait a little while to get a response. You may get an answer from another community member, or a Facebook employee may answer the question.
Method2 Contact Facebook via the Better Business Bureau 1. 1 Make sure you've tried everything on the Help Center. check the Facebook Help Center and make sure it does not explain a solution to your issue or you will be directed there by a facebook employee.
2 Navigate to http://www.bbb.org/greater-san-francisco/business-reviews/online-social-media-networking/facebook-in-menlo-park-ca-385674.
3 Scroll down and click on "File A Complaint."
4 Read and continue.
5 Proceed to fill out all applicable information. Fully explain issue with all appropriate details for why you need Facebook to contact you about this. This needs to include more than just an angry message about how Facebook doesn't have a help line.
6 Wait for an email to arrive. Typically they reply during west coast business hours. the email will likely be from @Support.Facebook.com.
Method3 Recovering a Disabled Account
1 From the Help Center, click on “Manage Your Account.” This link is in the left-hand side list of options. Once you click “Manage Your Account,” you will be redirected to another set of links located on the left-hand side of the screen.
2 Click “Disabled Accounts.” This link is blue and is halfway down the list on the left-hand side of your screen. It will take you to a new page titled “Disabled Accounts.”[4]
3 Click “My personal Facebook account is disabled.” This is the first blue link on the page. A paragraph of text will appear below the link. Read through the paragraph to learn more about your suspended account.
4 Click the “submit an appeal” link. This blue link appears at the end of the paragraph beneath the “My personal Facebook account is disabled” link. Clicking “submit an appeal” will redirect you to a form you must fill out in order to get your account back. This step will only work if your account was disabled for violating Facebook’s Statement of Rights and Responsibilities.[5] 5 Fill out the appeal. You'll need to enter your login email and name. You'll also need to upload an image of your personal ID so that Facebook can verify your identity. After you've finished filling out the appeal, you can click “Send.” Now, you will need to wait for Facebook to contact you. • It may take a week or so in order for Facebook to process your appeal. You'll receive a response at the email address you entered in the appeal form.
• Facebook's advertisement email, Fadsupport@facebook.com, in regards to page issues.
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Contacting Facebook. Call Facebook at (844) 762-8448. You'll be greeted by an automated menu to process your call.
Method1 Contacting Facebook
1 Call Facebook at (844) 762-8448. You'll be greeted by an automated menu to process your call. Facebook doesn't offer any human support over the phone, but will provide instructions on how to access the Help Center to get your question answered.
2 Go to the Help Center. Most questions will be answered through the Help Center. Click the downward arrow next to the lock symbol on the status bar on Facebook. Select “Help” from the menu. • Once you click “Help,” another menu will appear. Click “Visit the Help Center.”
3 Type a basic question in the search box. This search box is at the top of the help center’s home page. Type a keyword or an entire question. Many questions can be answered without having to send an email or report an issue. Some typical questions are: • "How do I create a page?"[1] • "How do I post a status update?"[2] • "What does the Custom privacy setting mean?"[3] 4 Visit the Help Community if you can't find an answer. Because Facebook does not offer phone or human technical support, the Help Community is the only way to contact Facebook. On the left hand side of the Help Center home page, there is a list of links. Click “Help Community.” • The Help Community is not a technical support service, and you are not guaranteed to be able to contact a Facebook employee. You will likely be able to find the answers you need with the help of other users in the Help Community.
5 Ask a question of the Help Community. On the “Help Community” home page, there is a button on the upper right side that says “Ask a Question.” Click “Ask a Question.” This will redirect you to a page where you can type in your question. After you have typed in your question, click “Next.”
6 Check existing questions for answers. You will see a list of questions related to yours. See if your questions has been asked before. If so, click the link. • Read the answer to the related question. If the existing help page answers your question, there is no need to keep searching.
7 Ask a new question. If you still have a question, click “My Question is New.” This will allow you to post a new question that you can hopefully get an answer to.
8 Add details to your question. Be specific when asking Facebook a question. Include anything you think is related to answering your inquiry. For example, if you’re asking a question about a page, include the page name.
9 Wait for a response. Because the Help Community is not a live chat, you may have to wait a little while to get a response. You may get an answer from another community member, or a Facebook employee may answer the question.
Method2 Contact Facebook via the Better Business Bureau 1. 1 Make sure you've tried everything on the Help Center. check the Facebook Help Center and make sure it does not explain a solution to your issue or you will be directed there by a facebook employee.
2 Navigate to http://www.bbb.org/greater-san-francisco/business-reviews/online-social-media-networking/facebook-in-menlo-park-ca-385674.
3 Scroll down and click on "File A Complaint."
4 Read and continue.
5 Proceed to fill out all applicable information. Fully explain issue with all appropriate details for why you need Facebook to contact you about this. This needs to include more than just an angry message about how Facebook doesn't have a help line.
6 Wait for an email to arrive. Typically they reply during west coast business hours. the email will likely be from @Support.Facebook.com.
Method3 Recovering a Disabled Account
1 From the Help Center, click on “Manage Your Account.” This link is in the left-hand side list of options. Once you click “Manage Your Account,” you will be redirected to another set of links located on the left-hand side of the screen.
2 Click “Disabled Accounts.” This link is blue and is halfway down the list on the left-hand side of your screen. It will take you to a new page titled “Disabled Accounts.”[4]
3 Click “My personal Facebook account is disabled.” This is the first blue link on the page. A paragraph of text will appear below the link. Read through the paragraph to learn more about your suspended account.
4 Click the “submit an appeal” link. This blue link appears at the end of the paragraph beneath the “My personal Facebook account is disabled” link. Clicking “submit an appeal” will redirect you to a form you must fill out in order to get your account back. This step will only work if your account was disabled for violating Facebook’s Statement of Rights and Responsibilities.[5] 5 Fill out the appeal. You'll need to enter your login email and name. You'll also need to upload an image of your personal ID so that Facebook can verify your identity. After you've finished filling out the appeal, you can click “Send.” Now, you will need to wait for Facebook to contact you. • It may take a week or so in order for Facebook to process your appeal. You'll receive a response at the email address you entered in the appeal form.
• Facebook's advertisement email, Fadsupport@facebook.com, in regards to page issues.
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